Samsung BD-C5500 1080p Blu-ray Disc Player – $179.99
Bought unit, connected it to wireless network, and unit gave the impression to work. After not up to an hour of use getting accustomed to features of unit I received notice there has been a Firmware update: loaded update. Unit doesn’t reconnect to Internet! Spare the important points, after greater than six hours with level one and level two tech support i used to be finally turned over to Executive Customer Relations: phone calls were disconnected four times requiring me to return during the question and answers with a degree one tech whenever!!! After another hour plus with the chief Customer Relations they said they might Email an UPS Ground shipping authorization to come the unit for repair. Failed to get the e-mail. Needed to call back six times (yes six times!!!)over four days to get them to go into the appropriate Email address of their system: not a really long one and that i even gave it to them within the Military Alphabet – Juliet Whiskey Sierra – on every occasion.
Finally got the e-mail. Boxed up the unit and shipped it out same day UPS. Got it back twenty days later. It was just as inoperative as once I sent it in. Called Executive Customer Relations, again: they wanted me to move over troubleshooting issues with tech, again. Non-starter, time for an exchange of units I suggested. I needed to finally tell the representative i wouldn’t argue along with her further concerning the issue and to lay her supervisor at the line. The supervisor agreed to an exchange and said a shipping label will be sent out. Two more days pass and no Email with shipping label, so another call to Executive Customer support: now i’m informed that it takes five business days for any decision to be made to whether or not an exchange might be made. If and when that call is made a shipping label could be mailed to me within eleven (11) business days (and why not by Email as before????). So, i could or might not get an exchange for a useless unit this year…..
I spent about US$250 for the unit and the UBS lan. i’ve got wasted better than twenty-five (25) hours of my time troubleshooting this defective unit and working with Samsung’s customer support department. i’m doing now what my wife said to do when she heard me at the phone with the extent two tech’s telling me to do the troubleshooting steps I had already taken before I had called support. I just deposited the unit within the trash. I shall buy the Sony unit with the integrated lan. Samsung BD-C5500 1080p Blu-ray Disc Player
More Details
- Full HD picture quality (1080p)
- WiFi Ready(Wireless LAN Adapter not included)
- Internet@TV
- AllShare
- BD-Live (Profile 2.0)
- BD-Live (Profile 2.0) with more local storage
- Full HD 1080p and 1080p up-conversion
- Sync with multiple devices using AllShare
- Web-Connected Samsung Apps
The Samsung BD-C5500 Blu-ray Player offers Internet@TV, which delivers the appropriate of the internet, straight for your HDTV, with downloadable widgets and apps like BLOCKBUSTER, Facebook, YouTube, Twitter, Flickr, Pandora and more. You’ll be able to shop online, share pictures, get closer friends and fix to a variety of streaming digital content on the touch of a button. It also has wireless LAN built-in. Add to that AllShare, which enables content to be seamlessly streamed between DLNA devices, allowing you to play files stored in your PC or perhaps to exploit your telephone through your TV. Key Features Internet@TV: Hook up with an ever-expanding portal of your favorite digital content.
